Terms & Conditions

The Proposal described above is subject to these Terms and Conditions (these “Terms”, together with the Proposal referred to as the “Agreement”).

1. Services 1.1 Scope of Services During the Term of this Agreement, Podcast Monkey agrees to provide podcast production services as commissioned by the Client (the “Services”) for a monthly fee of $3,999 per month, covering the production of four (4) episodes per month for a weekly podcast. 1.2 Deliverables Per Episode For each episode, Podcast Monkey will provide the following: Full-Length Video Episode with Enhanced Animated Intro – Professionally edited with a dynamic animated intro that enhances brand authority and professionalism. Daily Short-Form Content – 1 SEO-optimized clip + 5 standard clips repurposed as YouTube Shorts, Instagram Reels, and TikToks to increase engagement and audience reach. Custom YouTube Thumbnails – High-quality, professionally designed thumbnails optimized to increase click-through rates and visibility. SEO-Optimized Titles, Show Notes, captions & Descriptions – Compelling and keyword-rich metadata tailored to enhance discoverability and video ranking on YouTube. 4-5-Day Delivery – All deliverables are provided within 4-5 business days to maintain a consistent publishing schedule. Note: The 4-5-day delivery timeline is subject to adjustments as outlined in Section 14, including but not limited to workload, staffing availability, client responsiveness, and U.S. holidays. Podcast Monkey will notify the Client of any anticipated delays as soon as possible. Full Channel Management – Comprehensive backend management, playlist structuring, and optimization to boost long-term channel growth. Episode & Shorts Scheduling – Strategic scheduling based on audience behavior and peak engagement times. Keyword Research & SEO Optimization – Extensive research to optimize video titles, descriptions, and tags for maximum reach. Monthly Analytics and Reporting of Channel – Regular insights and performance tracking to measure growth, optimize content strategy, and improve engagement. Ongoing Monthly Content Strategy & Episode Ideation – Continuous strategy sessions and ideation support for fresh, relevant content aligned with growth goals.

2. Term. The Agreement will be effective as of the date of the last signature below and, unless earlier terminated under Section 11, will continue in full force and effect until completion of the Services (the “Term”).

3. Compensation 3.1 Fees. As full and complete compensation for the Services, the Client agrees to pay Podcast Monkey $3,999 per month as specified in the Plan (the “Fees”). These fees will be paid in monthly installments, with the first installment due upon execution of this Agreement. Each subsequent installment will be automatically charged on the same date each month, based on the Client’s initial purchase date. 3.2 Late Payments. Each installment must be paid no later than seven (7) days after the due date. Late payments may result in service delays or additional fees. 3.3 Expenses. The Client agrees that the Fees will include the expenses directly incurred by Podcast Monkey in executing the discussed scope of the Services, as described in the Proposal. In the event the anticipated costs to Podcast Monkey materially exceed the estimated Fees due to requests from the Client, unanticipated revisions, or other changes in the scope of the project, those costs will be addressed by the resolution process otherwise described in this Agreement. 3.4 Payment Method. The Fees will be paid in United States dollars. Payments will be made via Credit Card in the Podcast Monkey dashboard.

4. Equipment. Podcast Monkey will furnish all necessary software and materials used to provide the Services unless otherwise agreed between the Parties.

5. Independent Contractor Relationship 5.1 Independent Contractor. Podcast Monkey’s relationship with Client is that of an independent contractor, and nothing in this Agreement is intended to, or will be construed to, create a partnership, agency, joint venture, employment or similar relationship. Neither Party will be authorized to make any representation, contract or commitment on behalf of the other Party. Each Party understands and agrees that it is not eligible for or entitled to any of the benefits that the other Party may make available to its employees, including vacation or sick pay; employee health or pension plans; workers’ compensation, disability, life or other insurance; or other fringe benefits. Each Party understands and agrees that it is responsible for providing, at its sole expense, and in its name, disability, workers’ compensation or other insurance as well as all licenses and permits as are usual or necessary for the performance of its obligations hereunder. Each Party understands and agrees that it is solely responsible for, and will file, on a timely basis, all tax returns and payments required to be filed with, or made to, any federal, state or local tax authority with respect to the performance of services and receipt of fees under this Agreement. No part of Podcast Monkey’s compensation will be subject to withholding by Client for the payment of any social security, federal, state or any other employee payroll taxes. 5.2 Podcast Monkey Employees. Podcast Monkey reserves the right to provide the Services through its employees or contractors (“PM Personnel”). Podcast Monkey will cause all PM Personnel to be contractually obligated to abide by the Agreement, including those terms relating to intellectual property and confidentiality. Podcast Monkey understands and agrees that all PM Personnel will be Podcast Monkey employees only and that Client will not be an employer of PM Personnel. The Client will have no responsibility for or input into decision regarding the hiring, firing or management of PM Personnel.

6. Intellectual Property 6.1 Ownership. The Parties agree that the Client will, upon final acceptance of the Services, exclusively all right, title, and interest in and to any designs, branding elements, or work product created as part of the Services (the “Work Product”). “Work Product” expressly does not include the Podcast Monkey Technology as defined below. The Work Product and all related rights emanating therefrom, including the right to reproduce, display, distribute, perform and prepare derivative works will be owned solely by Client and deemed to be Client’s work made for hire under U.S. copyright laws and similar laws of other countries and related international treaties and conventions. With respect to any Work Product that is not fully treated as a work made for hire under applicable laws, Podcast Monkey hereby assigns to Client its entire right, title and interest in and to all Work Product, to the trademark, patent, copyright or other intellectual property rights in the Work Product, to any registrations thereon and to any renewal or termination rights the Work Product, without any additional remuneration. To the extent that any of the rights, title and interest in and to any Work Product cannot be assigned by Podcast Monkey to Client, Podcast Monkey grants to Client an exclusive, royalty-free, transferable, irrevocable, worldwide license (with rights to sublicense through multiple tiers of sublicensees) to practice those non-assignable rights, title and interest. Client’s exercise of its ownership rights will be limited only by these Terms, including the restrictions on Modifications described below. 6.2 Right to Replace. The Client may, at any time after the completion of the Services, elect to replace the Work Product at its sole discretion. 6.3 Portfolio License. Client hereby grants Podcast Monkey a limited, non-exclusive, royalty-free license to use Deliverables and any depictions thereof for purposes of self-promotion, in order to showcase Podcast Monkey’s skills and portfolio. For clarity, this license does not permit Podcast Monkey to otherwise commercially exploit the Work Product. 6.4 Originality. Podcast Monkey warrants that, except to the extent expressly approved by the Client in writing, the Work Product is original work that has not been previously created and does not exist in the public domain. Podcast Monkey further warrants that the Work product will be free of any encumbrances and that Podcast Monkey has full rights to assign ownership of the Work Product to the Client. To the extent any third-party material is included in the Work Product based on Client’s request, Podcast Monkey may require as a condition of the Services that Client provide a basis for the rights to use such third-party material. 6.5 Trademarks. All names, trademarks, service marks, trade dress, symbols, designs and other similar designations which Podcast Monkey may develop during the Term of engagement by Client for characters, concepts, products or other goods or services related to the business of Client will become the exclusive property of Client, and are assigned by Podcast Monkey to Client, without any additional remuneration. 6.6 Podcast Monkey Technology. Notwithstanding the foregoing, the Client agrees that the Client will only receive access to Podcast Monkey’s proprietary software tools, technology, modules, asset libraries, production systems and processes, and branding platforms that are of general use or applicability in podcast production (the “Podcast Monkey Technology”) as it relates to the Services provided by Podcast Monkey hereunder. Upon termination of this Agreement, the Client’s access to the Podcast Monkey Technology will immediately terminate unless Podcast Monkey and the Client otherwise agree on terms of a related service or license agreement.

7. Confidentiality 7.1 “Confidential Information” means all information related to the businesses of the Parties, including, without limitation, unreleased information regarding the Deliverables or Work Product, financial information of the Parties including pricing and cost information, new products or plans for new products, marketing plans and materials, and any other information that is or should be known to the receiving Party to be the confidential or proprietary information of the disclosing Party. Confidential Information does not include that which (a) is already in the receiving Party’s possession at the time of disclosure to the receiving Party, (b) is or becomes part of public knowledge other than as a result of any action or inaction of the receiving Party, (c) is obtained by the receiving Party from an unrelated third party without a duty of confidentiality, or (d) is independently developed by the receiving Party. 7.2 The receiving Party must maintain Confidential Information of the disclosing Party with at least the same degree of care it uses to protect its own proprietary information of a similar nature or sensitivity, but no less than reasonable care under the circumstances. The receiving Party may not use Confidential Information of the disclosing Party for any purpose other than to perform its obligations under this Agreement. The receiving Party may not disclose Confidential Information of the disclosing Party to any third parties except: (a) to those third parties who have a need to know such information and who have obligations of confidentiality, or have executed a confidentiality agreement that is in favor of the receiving Party and at least as protective of the Confidential Information as are the requirements of this Section; (b) to employees, officers, directors, lawyers, accountants, consultants, or similar service providers of the receiving Party who have a need to know such information and who are under a general duty of confidentiality; and (c) as otherwise permitted under this Agreement. 7.3 Any Party may, however, disclose Confidential Information if the disclosure is required under laws, rules, regulations, court order, subpoena, or other administrative process of any government entity with jurisdiction over the Party, provided, that the compelled Party must promptly notify the Party whose information is compelled and allow that Party an opportunity to prevent the disclosure of Confidential Information. 7.4 Upon termination or expiration of this Agreement, the receiving Party must, at the election of the disclosing Party: (a) promptly return all tangible Confidential Information belonging to the disclosing Party or (b) destroy all copies of the Confidential Information of the disclosing Party in its possession. The foregoing does not apply to any Confidential Information that is kept as part of the receiving Party’s archival or data recovery activities provided that the receiving Party does not make any use of the Confidential Information kept except for the purposes of data recovery and disaster management.

8. Exclusivity During the Term of this Agreement, Client agrees that Podcast Monkey will be Client’s exclusive producer, editor, and designer of any podcast in which the Client participates. No other producer, editor, or designer will be credited by Client or at Client’s direction in connection with any podcast episode Podcast Monkey produces without Podcast Monkey’s express written consent in advance.

9. Representations and Warranties 9.1 By Podcast Monkey. Podcast Monkey represents and warrants that: (a) Podcast Monkey will comply with all federal, state, and local laws requiring licenses, business permits, and certificates required to carry out the services to be performed under this Agreement; (b) No confidential information or materials of third parties that Podcast Monkey is prohibited from using or disclosing and no third-party intellectual property known by Podcast Monkey will be used by Podcast Monkey in the performance of the Services, or incorporated into the Work Product; (c) neither the Work Product nor the Client’s use of such Work Product as contemplated by the Agreement, will in any way violate, infringe or misappropriate, any patent, copyright or other intellectual property, privacy, publicity or other rights of any third party; and (d) Podcast Monkey has full unrestricted right, power, and authority to enter into and perform this Agreement; and its performance will not violate or infringe upon the rights of any third party, or violate any agreement between the Parties and any other person, firm or organization or any law or governmental regulation. 9.2 By Client. Client represents and warrants that: (a) Client will comply with all federal, state, and local laws requiring licenses, business permits, and certificates required in carrying out its obligations; and (b) Client has full unrestricted right, power, and authority to enter into and perform this Agreement; and its performance will not violate or infringe upon the rights of any third party, or violate any agreement between the Parties and any other person, firm or organization or any law or governmental regulation.

10. Indemnification Client will defend, indemnify and make whole, Podcast Monkey and its affiliates, and their directors, officers, agents, representatives and employees (each an “Indemnified Party” and collectively “Indemnified Parties”) from and against all liabilities, losses, damages, costs, expenses, causes of action, claims, judgments, suits, legal proceedings and similar matters, including reasonable attorneys’ fees and expenses arising from or relating to Client’s breach of any of its representations, warranties, or obligations under the Agreement or negligence or willful misconduct of Client or its agents. In the event of any third-party claim, demand, suit, or action (a “Claim”) for which an Indemnified Party is or may be entitled to indemnification, Podcast Monkey may, at its option, require Client to defend the Claim at Podcast Monkey’s sole expense. Client may not agree to settle any Claim without Podcast Monkey’s express prior written consent.

11. Limitation on Liability IN NO EVENT WILL PODCAST MONKEY BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, EXEMPLARY, PUNITIVE, SPECIAL, OR INCIDENTAL DAMAGES ARISING FROM OR RELATING TO THE AGREEMENT. PODCAST MONKEY’S TOTAL CUMULATIVE LIABILITY RELATED TO THIS AGREEMENT, WHETHER IN CONTRACT OR TORT OR OTHERWISE, WILL NOT EXCEED THE AGGREGATE AMOUNT OF FEES AND EXPENSES, IF ANY, OWED BY CLIENT TO PODCAST MONKEY FOR SERVICES ACTUALLY PERFORMED AND ACCEPTED UNDER THIS AGREEMENT IN THE 12 MONTHS PRECEDING THE EVENTS GIVING RISE TO THE ACTION.

12. Termination, Client Conduct & Public Statements 12.1 Term & Renewal. This Agreement will commence on the Effective Date and will continue on a month-to-month basis (the “Term”), renewing automatically at the start of each calendar month unless terminated in accordance with this Section. 12.2 Client Termination Notice Requirement. The Client may terminate this Agreement at any time by providing at least 30 days' advance written notice to Podcast Monkey. If the Client fails to provide such notice at least 30 days before the next monthly renewal, the Agreement will automatically renew for the next month, and the Client shall be responsible for the applicable Fees for that renewal month. 12.3 Fee Adjustments Upon Renewal. Podcast Monkey reserves the right to adjust Fees with at least 60 days' advance written notice to the Client. If the Client does not provide notice of termination as required in Section 12.2, the Client will be deemed to have accepted the updated Fees for the next renewal period. 12.4 Termination for Breach or Business Discontinuance. This Agreement may also be terminated:(a) at any time by mutual written agreement of the Parties;(b) by either Party, upon 10 days' written notice, if the other Party materially breaches this Agreement and fails to cure such breach within the 10-day notice period; or(c) by either Party immediately upon notice in the event of the liquidation, dissolution, or discontinuance of business by either Party, or the filing of any bankruptcy or insolvency petition by or against either Party. 12.5 Effect of Termination(a) Upon termination for any reason, the Client shall immediately return all work-in-progress Deliverables, materials, and any Confidential Information provided by Podcast Monkey.(b) Within 30 days of termination, the Client shall pay Podcast Monkey any outstanding Fees, including Fees for any renewal month incurred under Section 12.2 due to insufficient termination notice. 12.6 Right to Discontinue Services a. Podcast Monkey reserves the right to refuse or discontinue services to any Client who engages in harassing behavior towards our team members or who attempts to exploit our services in a manner inconsistent with the terms of this Agreement. b. Harassment includes, but is not limited to, abusive language, threats, intimidation, or any form of behavior that creates an unsafe or unprofessional working environment for our team. Exploitation refers to attempts to gain unfair or unreasonable benefits from our services beyond the scope of what is outlined in this Agreement. c. In the event that harassment or exploitation is identified, we will notify the Client of our decision to terminate or suspend the services, and the Client will remain responsible for any outstanding payments for services already rendered. 12.2 Public Statements and Reviews a. If a Client has breached this Agreement, engaged in harassment, or attempted to exploit the services provided by Podcast Monkey, the Client agrees not to make any false, misleading, or defamatory public statements about the Company, including, but not limited to, on platforms such as Google Reviews, social media, or any other public forum. b. Any false or misleading statements made with the intent to harm the reputation of Podcast Monkey or its employees will be considered a violation of this Agreement, and the Company reserves the right to take legal action to protect its reputation. c. In the event of a breach under this section, the Client agrees to immediately remove or retract any defamatory content and refrain from making further false public statements about the Company. Failure to comply may result in legal action for defamation and damages.

13. General Provisions 13.1 Arbitration. Any dispute, claim or controversy arising out of or relating to this Agreement or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, may be determined only by confidential arbitration in Greensboro, North Carolina. The arbitration will be administered pursuant to JAMS Comprehensive Arbitration Rules and Procedures and in accordance with the Expedited Procedures in those Rules. Judgment on the award may be entered in any court having jurisdiction. This clause does not preclude the Parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction. 13.2 Governing Law; Venue. This Agreement will be governed by and construed under the laws of the State of North Carolina, as applied to agreements entered into and to be performed entirely within North Carolina between North Carolina residents, without reference to any conflict of laws principles that would require the application of the laws of any other jurisdiction. For all claims not subject to arbitration under this Agreement, Client irrevocably consents to the exclusive personal jurisdiction of the state and federal courts located nearest to Greensboro, North Carolina for any suit or action arising from or related to this Agreement, and waives any right Client may have to object to venue there. 13.3 No Injunctive Relief. Client expressly waives the right to seek equitable relief in any court of competent jurisdiction for any claim arising out of or related to the Agreement or the Work Product. 13.4 Attorney’s Fees. The prevailing Party in any legal action arising out of this agreement will be entitled the reimbursement of its reasonable, verified legal fees and costs from the non-prevailing Party. 13.5 No Assignment. This Agreement and Client’s rights and obligations under this Agreement may not be assigned or transferred, in whole or in part, by operation of law or otherwise, by Client without Podcast Monkey’s express prior written consent. Any attempted, delegation, or transfer in violation of the foregoing will be null and void. 13.6 Waiver. All waivers must be in writing and signed by the Party to be charged. Any waiver or failure to enforce any provision of this Agreement on one occasion will not be deemed a waiver of that provision or of any other provision on any other occasion. 13.7 Severability. If any term of this Agreement is to any extent illegal, otherwise invalid, or incapable of being enforced, that term will be excluded to the extent of the invalidity or unenforceability; all other terms hereof will remain in full force and effect; and, to the extent permitted and possible, the invalid or unenforceable term will be deemed replaced by a term that is valid and enforceable and that comes closest to expressing the intention of the invalid or unenforceable term. If application of this Severability provision should materially and adversely affect the economic substance of the transactions contemplated by this Agreement, the Party adversely impacted will be entitled to compensation for the adverse impact, provided the reason for the invalidity or unenforceability of a term is not due to serious misconduct by the Party seeking compensation. 13.8 Headings; Interpretation. The headings used in this Agreement are for convenience of reference only and are not intended to be a part of or to affect the meaning or interpretation of this Agreement. Use of the word “including” means “including but not limited to.” 13.9 Notices. Unless otherwise specified in this Agreement, any notice required or permitted by this Agreement will be in writing and will be deemed sufficient upon receipt, when delivered personally or by courier, overnight delivery service or confirmed email, or 72 hours after being deposited in the regular mail as certified or registered mail (airmail if sent internationally) with postage prepaid, if notice is addressed to the Party to be notified at that Party’s address in the preamble or as subsequently modified by written notice. 13.10 Counterparts. This Agreement may be executed in two or more counterparts (including by electronic signature), each of which will be deemed an original and all of which together will constitute one instrument. 13.11 Entire Agreement; Amendments. This Agreement constitutes the entire agreement between the Parties with respect to the subject matter hereof and supersedes and merges all prior or contemporaneous understanding, negotiations, discussions, communications and agreements (whether written or oral) between the Parties. This Agreement may not be amended, supplemented or modified unless the amendment, supplement or modification is in writing and signed by both

14. Deliverables of Turnaround 14.1 Podcast Monkey will deliver all services as outlined in the Scope of Services. The standard turnaround time is 4 business days, however, Podcast Monkey reserves the right to adjust delivery timelines based on the following factors: Operational Baseline: Current workload and operational capacity. Variable Labor: Availability and scheduling of production staff. Fathom Activity Ratio: Efficiency and productivity considerations. Scope Creep: Any additional requests or changes not included in the original scope of work. Client Cooperation: Delays or obstacles due to lack of timely communication or resources from the Client. US Holidays: Podcast Monkey recognizes US holidays, which may affect turnaround times. Podcast Monkey will communicate any anticipated delays as soon as possible.

15. Scope Creep and Additional Charges 15.1 Project Scope Definition The scope of work (the "Project Scope") shall be as detailed in the initial agreement, proposal, or statement of work (the “Agreement”). Any services, tasks, or deliverables not explicitly outlined in the Agreement shall be considered outside the Project Scope. 15.2 Scope Creep and Modifications a. Any modifications, additions, or changes requested by the Client that expand the Project Scope beyond the agreed baseline shall be subject to additional fees. b. The Company reserves the right to assess and determine whether a requested change constitutes a scope increase and will notify the Client accordingly. 15.3 Pricing for Additional Work a. Additional work due to scope creep shall be charged at the Company's standard hourly rate or a separately negotiated rate. b. Before commencing any out-of-scope work, the Company will provide the Client with an estimate of additional costs. Work will only proceed upon the Client’s written approval. 15.4 Client Responsibility The Client acknowledges that delays in approvals, additional requests, or changes after project commencement may result in revised timelines and additional costs, for which the Client shall be responsible. 15.5 Right to Suspend Work In the event that scope creep is identified and the Client refuses to approve additional fees, the Company reserves the right to suspend work until an agreement is reached on revised terms. 15.6 Final Authority The Company shall have the sole discretion to determine whether a request falls within or outside the agreed Project Scope. The Client agrees to abide by such determinations in good faith.

16.1 Minor Revisions Policy And Additional Charges a. Each project includes up to two (2) minor revisions at no additional cost, provided the total revision time does not exceed the maximum allotted 1 hour. b. A "minor revision" is defined as a reasonable adjustment that does not significantly alter the original scope, structure, or deliverables of the project. 16.2 Additional Revision Charges a. If the total revision time exceeds the maximum 1 hour, the Company reserves the right to charge the Client an additional fee of $50 per hour for any revisions beyond this limit. b. The Company will notify the Client before exceeding the additional revision hours and obtain written approval before proceeding with additional work. 16.3 Exclusions Revisions that introduce significant changes to the original scope of work shall not be considered "minor" and will be subject to separate scope adjustment and pricing. If the revision is caused by an error on the part of Podcast Monkey, the revision fee will be waived. 16.4 Additional Fees. In addition to standard revision charges, the following additional fees may apply to video and audio editing services:16.5 Episode Raw Media a. Overage fees will apply when an episode's raw footage or recording exceeds 60 minutes. All editing plans are based on episodes of up to 60 minutes. The following additional fees will be charged for raw footage or recording exceeding 60 minutes: i. 0-60 minutes: $0 (no fee) ii. 61-75 minutes: $25 iii. 76-90 minutes: $50 iv. 91-105 minutes: $75 v. 106-120 minutes: $100 vi. 120+ minutes: Review and pricing by Podcast Monkey b. This will also add an additional 24-48 hours to your delivery time. 16.6 Revisions. 16.7 Audio Tracks a. Our video and audio editing plans include up to three (3) separately recorded guests (i.e., three different guests each having their own track/channel/video view or recording). Each additional guest with their own track/recording will incur the following charges: i. Video Editing: $100 per additional guest ii. Audio Editing: $50 per additional guest 16.8 Rush Requests a. If you need an episode completed sooner than the standard delivery time and wish to keep your current plan, you can request a rush edit. The following fees apply for rush requests: i. Standard Video - Fast 2 Day Delivery: $100 ii. Standard Video - Extra Fast 1 Day Delivery: $200 iii. Enhanced Video - Fast 2 Day Delivery: $150 iv. Enhanced Video Extra Fast 1 Day Delivery: $300 v. Audio - Fast 2 Day Delivery: $100 vi. Audio - Extra Fast 1 Day Delivery: $200 b. Please note that rush requests are not guaranteed. If we are unable to complete the work within the requested timeframe, you will receive a full refund for the rush fee.

17 Refunds and Refund Eligibility 17.1 Refunds may only be requested for partner plans that fall under the 10-day guarantee period. We offer a 10-day satisfaction guarantee for the first month of all subscription-based plans. After the 10-day period, no refunds will be granted for any subscription services. Please note that one-time purchases, such as launch services or add-ons, are non-refundable and are excluded from this guarantee. To be eligible for a refund under the 10-day guarantee, you must meet the following conditions: a. Submit at least one episode request through your Podcast Monkey portal. b.Provide clear and specific direction to our team during the editing process. Offer constructive feedback to your assigned editor during the editing process. Refunds will only be processed if all conditions above are met, and the refund request is submitted within 10 days from the date of your initial subscription. 17.2 Refund Process and Service Cancellation If a valid refund request is submitted within the 10-day guarantee period, all refunds will be processed within five (5) business days after the request is received. Please note that if any service is in progress at the time of your refund request, you will forfeit any rights to the final deliverables or assets associated with the service. If you request a cancellation of services while they are in progress, we are not obligated to complete or deliver any work associated with that service. You will not receive final versions of any work completed by Podcast Monkey for the services you wish to cancel. In cases where a refund is granted, any pending services that have not been completed prior to cancellation will be terminated and no further work will be rendered.

18. Service Standards and Disclaimer 18.1 Professional Standards The Company is committed to delivering YouTube Strategy & Management services, as outlined in the selected plan, to a professional standard. This includes content optimization, metadata enhancement, keyword research, scheduling, and strategic content ideation, among other services detailed in the Agreement. 18.2 No Performance Guarantees While the Company provides expert strategies and best practices to enhance the Client’s YouTube presence, the Company does not guarantee specific results, including but not limited to, audience growth, engagement levels, video views, ranking improvements, or revenue increases. The success of the Client’s YouTube channel is influenced by multiple external factors beyond the Company’s control, such as algorithm changes, market trends, audience behavior, and competition. 18.3 Client Responsibility The Client acknowledges that their active participation, content quality, and adherence to recommended strategies play a significant role in their channel's performance. The Company is not responsible for any lack of growth or engagement that may occur despite the implementation of professional services.

19. Video Editing Tiers and Definitions The Company offers three levels of video editing to accommodate different production needs and creative preferences. Each tier varies in complexity, visual effects, and storytelling elements. 19.1 Standard Video Edit A Standard Edit is a clean and professional edit that ensures a polished final product without extensive enhancements. This includes: Basic intro and outro (no highlight intro). Up to 30 cuts for pacing and clarity. Lower thirds (name titles, captions, or on-screen text). Up to 3 ad spot insertions. Light color grading for a balanced look. Audio mastering and mixing, including audio leveling for clarity and consistency. This is ideal for podcasters and businesses looking for a straightforward yet professional video without complex animations or high-end production elements. 19.2 Enhanced Video Edit An Enhanced Edit elevates production quality with a more dynamic and visually engaging experience, including: Enhanced Animated Intro – A short, branded opener designed to captivate your audience within the first 30 seconds. Features include: Light motion graphics and smooth text animations. Dynamic transitions that match your brand identity. Subtle visual effects to add polish without being overwhelming. Smoother, more refined cuts for an engaging viewing experience. More advanced color grading and aesthetic enhancements. This is ideal for creators who want to boost their production value without the full-scale cinematic experience. 19.3 Cinematic Video Edit A Cinematic Edit delivers a high-impact, storytelling-driven experience, designed to give your content a premium, documentary-style feel. This includes: Cinematic Trailer Intro – A dramatic, high-energy opener lasting up to 60-90 seconds, featuring: Bold typography and fast-paced edits for storytelling impact. Advanced motion graphics and layered visual elements. High-end transitions and sound design for a theatrical feel. A production style inspired by top-performing content on YouTube. Advanced cinematic color grading for a stylized, professional aesthetic. Seamless multi-camera edits and motion-tracked graphics (if applicable). B-Roll Integration – High-quality supplemental footage (provided by the client or sourced) strategically placed to enhance storytelling, create visual interest, and elevate production value. This is the ideal choice for brands, thought leaders, and businesses looking to establish authority and make a lasting impression with a high-quality, visually compelling production. 19.4 Standard vs. Premium Vertical Clips Short-form video content plays a crucial role in audience engagement. The Company offers two levels of vertical clips for platforms like YouTube Shorts, Instagram Reels, and TikTok: Standard Clips – Edited, captioned clips highlighting key moments from your episode. These are straightforward yet engaging edits designed for quick consumption. Premium Clips – Higher-end motion graphics, animations, and more advanced editing techniques for increased engagement. These clips leverage dynamic visual effects to captivate viewers and enhance watch time.